Grand Hotel

Just back from an overnight stay in this fab hotel. Every thing was brilliant from start to finish. Beautiful afternoon tea and the young waitress there Maria was so attentive and helpful. The pool sauna etc really nice spotless clean and lovely and warm for February too as sometimes the pools can be quite cool in hotels in Ireland so it was a real treat. We had a beautiful meal in the bar last night too the beef was melt in your mouth and again this morning we had an amazing breakfast loads of lovely breads and so much to choose from. The breakast staff were so attentive and welcoming and couldnt do enough for us and were so cheerful. We had coffee amd scones just before we left from the cofee dock and again the staff there were so lovely. I will definitely go back there. Also there are loads of staff everywhere and absolutely no wait or queus for anything which is also another added bonus for a big hotel . I really did not want to leave!

Just returned from a great stay at the Grand Hotel and would definitely revisit. Service & Staff were amazing and the Breakfast was great. Our only criticism was the rooms were very nice however could have done with a very small fridge and the grout around the base of the shower tray needed sprucing up. Do not let this put you off though as it is truly an amazing hotel and if we didn't have these couple of small niggles we would easily be rating it a 5 star.

We wants a group of friends and our experience was fantastic from beginning to end. Staff from reception, waiters, waitresses and cleaners were excellent. Rooms were renovated, beautiful spotless and everything needed was supplied. 3 course meal included in Coast restaurant was presented and tasted excellent. A special mention to Charly and Matthew in Coast their service was exemplary and a credit to themselves and hotel

My wife and I were treated to Afternoon Tea in The Grand Hotel. It must be 10 years or so since I was last in the hotel. The recent redecoration/ restoration is absolutely beautiful and the food was wonderful. But what turned a wonderful visit into a most enjoy and memorable experience was the staff. We were served by Sinéad and Abigail. They were superb - immaculately dressed, pleasant, charming, courteous, and attentive without being overbearing. On leaving, I bumped into two of the managers, Natia and a Greek gentleman (apologies, I didn’t not see his name) and talked with them briefly. I could immediately see the senior staff equalled the Sinéad and Abigail in terms of professionalism, pleasance, and courtesy. THANK YOU!

My husband and I had a very disappointing meal and experience at the Grand Hotel on a weekday afternoon. I had received a voucher while recovering from an illness, so this visit was meant to be a quiet and special celebration for us both. We arrived before 3pm and were served soup at around 3pm, which was only lukewarm, but we ate it. After that, we waited approximately 45 minutes with no sign of our main courses and no staff anywhere near our table to ask for an update. The restaurant was not busy, with many empty tables. I eventually had to get up and speak to a supervisor, who was apologetic. At 4.10pm — over an hour after the soup — two main courses arrived, both seabass, despite us having ordered one fish and one beef dish. At that point we should have left, but we stayed. The fish was cold, though my husband ate it. My beef arrived even later, after my husband had finished eating. The roast beef was also cold, poorly presented, and unappetising. I could only manage half. The supervisor apologised again and offered complimentary coffee and dessert, which we appreciated. Sadly, the experience did not end there. The following day, both my husband and I became unwell with symptoms consistent with food poisoning - vomiting and diarrhoea, which was extremely upsetting. I am giving one star solely for the supervisor’s professionalism. Everything else was deeply disappointing, and we will not be returning or recommending the restaurant. The delays, incorrect orders, cold food, and lack of staff presence strongly suggest problems with organisation, staffing, timing, and kitchen standards, which I believe management should urgently review. A four-star rating for this restaurant is difficult to justify.